FAQs

Real Food Kitchen

Delivery

Where do you deliver to?

Will you deliver to my apartment or condo?

Can you deliver to my office?

Is there a delivery fee?

What time will my delivery arrive?

How will I know when my order has arrived?

Do I need to be home to receive the delivery?

Can I choose my delivery day?

Can I choose my delivery time?

Do you deliver on weekends?

Will you take back any packaging or products?

Pick Up

Which locations can I pick up my order from?

What do information do I need to bring to pick up my order?

Can someone else pick up my order?

Ordering

Is there a minimum order?

Is there a maximum order?

Is this a subscription service?

How often can I order?

Can I get a discount code?

Can I get a referral code?

Where can I see my order history?

Will you confirm my order once it’s been placed?

How do I pay?

Account

Do I need to make an account to order food?

Reheating & Storage

Is this a meal I’ll be cooking from scratch?

How do I heat my meals?

How will I know when my food is hot and ready to eat?

What equipment do I need to get my ready-made food on the table?

Will my food come with a best before date?

My Food

I have a serious food allergy, should I order Real Food for Home Delivery?

Where can I see nutritional information & ingredients?

How many servings will each dish have?

After my food is thawed, how long will it last?

Do you serve Halal foods?

Feedback

Where do I leave feedback?

Issues

What if there is something wrong with my delivery?

Can I cancel my order?

What if I’m unhappy with a dish in my order?

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