Though you cannot select your delivery date, If you need to delay your order by a few days, please let us know and we'd be happy to accomodate.
Here are our standard delivery timelines:
For customers who live in Toronto, Oakville, Mississauga, Brampton, Vaughan, Richmond Hill, Markham & Pickering, your orders will be delivered 2 business days after you've placed your order and will arrive between 9am & 5pm.
For the regions below, we deliver once a week and order cut-off is 2 business days before each region's delivery day.
Due to COVID, we are not yet able to start a return and reuse program for our delivery bags.
Our delivery bags are recyclable in Toronto, Peel, Halton, Hamilton but not in Durham. If you'd prefer to not recycle, you are welcome to keep that bag and reuse for grocery shopping or picnics in the future!
Our deli containers and ziploc plastic bags for baked goods are reusable and recyclable. Please help them find their way to your blue bin when you’re done with them!
Vacuum sealed bags cannot be recycled. Please give them a rinse and they are ready for your garbage bin.
Also, look for the chef icon in the bottom left of your screen. Clicking that will explain our Real Rewards program and show you other ways you can earn credit towards free food. You can earn Real Rewards points with every purchase and we are now offering a referral program where you can send friends $25 off their first order, and if they make and order you'll earn $25 worth of Real Food Rewards!
We love that you want to share the Real Food love!
We have a Real Rewards program that offers incentives for referring to new people. You can offer $25 to your friends on their first order and you'' earn $25 worth of Real Food Reward points. That can add up to a lot of free food! This page at Realfoodkitchen.ca/friends has some quick details on how to get started.
Yes! You’ll recieve a confirmation email right away that includes an itemized list of what you ordered and how much it cost. If you do not get an email right away, make sure to check your Spam or Junk folders.
No account is necessary but we'd encourage you to make one with us! Having an account makes it easier to come back and get our food again in the future and to earn Real Food Rewards! We’re happy to help today and you can come back later if your kids won’t stop asking for more marinara beef meatballs!
No, we took care of all the shopping, cleaning, prepping & cooking for you! We will be sending you ready-made recipes you only need to heat and serve. The instructions are on the package label and on our website.
There are heating instructions on each package. What’s listed on the label is intended for the best and tastiest results but you can modify how it’s heated if you prefer. For meat proteins, do ensure that your food reaches the internal temperature listed on your package.
For meat proteins, we have listed the ideal food-safe temperature recommendation. We suggest using a kitchen thermometer to make sure your food is ready to enjoy. All other products have heat or thaw instructions listed.
To heat your foods, at most, you’ll need an oven, a saucepan or an oven-safe dish or a microwave if that’s your preference. We’re trying to make life easier. Wearing a chef’s hat is really up to you and more of a fashion choice once your delivery arrives.
The Real Food Kitchen is peanut, tree nut, sesame and shellfish-free! If those are your only allergies, enjoy any one of our ready-made foods!
If you have other serious allergies, please refer to the online ingredient list on our product pagesand listed on each label when your food arrives.
With the exception of peanuts, tree nuts, sesame & shellfish, we make our food in a facility that contains other major allergens like eggs, milk, gluten & more. We follow strict HACCP-aligned protocols to reduce the risk of cross-contamination and to keep our food safe.
Please note, product information may change so always refer to your package label for accurate ingredient & nutritional information.
If you ever have any questions about our ingredient lists or how we can accommodate your allergies or dietary restrictions, please reach out at firstname.lastname@example.org and we'd be happy to help!
Our nutritional information and ingredient lists can be found online on each product page and on the package of every dish we make - we’re proud of what we put in our food, and even prouder of what we leave out!
If not listed on your package with a longer timeframe, we recommend you eat your food within 48 hours after thawing. Some products have a longer shelf life after thawing which will be listed on the package. These labels can also be found on the product page of each recipe.
Though we serve halal beef and chicken in child cares, we do not yet have halal certified beef and chicken recipes as part of this home delivery program. If there are any other ingredients that are not to be eaten, please review the ingredient list on each product page.
If you’re unhappy with any recipes or aspect of our service, please email email@example.com or call us at 416-410-5437 ext. 123 and we’ll do our best to make things right and learn how we can improve!
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