FAQs

• We deliver to Toronto, Oakville, Mississauga, Brampton, Vaughan, Richmond Hill, Markham & Pickering along with a number of pick-up locations including Hamilton. Check our delivery zones and pickup locations here. 

• We deliver to homes, storefronts, and condominium/apartment buildings. Deliveries will be left on your porch, in your building entrance or with a concierge if available.

Yup! Your order will be delivered in your lobby, main entrance, or left with your concierege if they agree to hold your delivery.

Absolutely! Delivery can be made to your office if there is a storefront, reception, or concierge on the main floor to drop off the delivery.

For orders of $50 and over the delivery is FREE. Any order size delivered to a pickup location is also free!

For orders under $50, the delivery fee is $7.99.

Home delivery drop-offs are made between 9 am & 5 pm. You should plan to place the food in the freezer or fridge within 2 hours of receiving or picking up your order.

For home delivery, a text message will be sent to notify you that the food has arrived! For pickup location delivery, an email is sent to you to notify you the food has arrived!

No, but try not to be too far away! Your frozen items should be placed in your freezer or fridge within 2 hours of delivery.

Orders will be delivered 2 business days after you've placed your order and will arrive between 9am & 5pm.

For Penguin Pick Up locations, deliveries will be held for 7 days so you can pick up at a time that's convenient for you. Hours of operation can be found here. 

Home delivery: between 9am - 5pm Penguin Pick Up: hours of operation can be found here.

Not yet! Our ready-made products are delivered only on weekdays. Orders can be picked up at our various pickup locations on weekends, but we deliver to those locations during the week.

During the pandemic, the return of food & packaging to the Real Food Kitchen is NOT allowed. If you encounter any kind of issue, please connect with our team at hello@realfoodkitchen.ca or 416-510-5437 ext 101

We deliver to 8 PenguinPickUp locations (1 in Hamilton, 1 in Richmond Hill & 6 in Toronto). To see the locations and hours of operation, please click in the icons on our map here. 

Each location is equipped with a freezer to keep your food frozen until you are able to pick it up. They will hold your order for you for 7 days after delivery. 

To pick up your order, you must bring government-issued identification eg. driver's license or health card. We also recommend having your PenguinPickUp notification email handy for faster service. 

The person picking up the order must have their name on the order. If someone else will be picking up your order on your behalf, you must use that person's name when placing your order.  If you have already placed your order, email hello@realfoodkitchen.ca with the full name of the person who will be picking up your order for you. 

Absolutely! However, for your first pick up PenguinPickUp requires you to pick up the package yourself and present government ID. After your initial pick up, you can have someone pick up on your behalf. Please forward them your notification email, with the subject line “Your PenguinPickUp Order is Ready for You” and provide them with your Pick Up Code.

You can also email hello@realfoodkitchen.ca with the full name of the person who will pick up your order and we will make sure PenguinPickUp knows to expect them. 

There is no minimum order, but orders that are $50 or larger are shipped for free - do you want to continue shopping?

We’re flattered you like us so much! There is no maximum order limit aside from the amount of space you have in your fridge and freezer!

Not yet. At this point, your Real Food Kitcehn ready-made food order is a one-time purchase. If you love what you get you can always create an account and check your order history before shopping again.

Depends how fast you are at shopping online! You can order as often as you like but we recommend placing orders that are $50 or larger to get free delivery!

We may share discount codes and contests on our social media channels so make sure to follow us on Facebook, Instagram, Twitter or through our monthly newsletter!

Also if you look for the chef icon in the bottom left of your screen, clicking there to see more about our Real Rewards program shows other ways you can earn credit towards free food by getting the word out and get rewarded for every order you place.

We're still working on future ideas for partnerships with the Real Food Kitchen. We love that you want to share the Real Food love.

We do have a Real Rewards program that offers incentives for referring to new people ($25 each time for you, and $25 for them on their first order) which can add up to a lot of free food! This page at Realfoodkitchen.ca/friends has some quick details on how to get started.

If you had something you loved and just need to have it again, you can see your previous order history by creating an account or logging into your previously created account here.

Yes! You shouldn’t be left wondering if tomorrow’s dinner is taken care of. You’ll get a confirmation email right away that includes an itemized list of what you ordered and how much it cost. If you do not get an email right away, make sure to check your Spam or Junk folders.

You can pay by major credit card, PayPal, or Google Pay when you select the check out option in Your Cart.

Nope, but you can! Having an account makes it easier to come back and get our food again in the future. We’re happy to help today and you can come back later if your kids won’t stop asking for more marinara beef meatballs!

No, we took care of all the shopping, cleaning, prepping & cooking for you! We will be sending you ready-made dishes you only need to heat and serve. The instructions are on the dish’s label and on our website. Once thawed, nothing should take more than a few minutes to heat.

There are instructions on the packaging. What’s listed on the label is intended for the best and tastiest results but you can modify how it’s heated if you prefer.

All our foods except for the beef & mushroom burgers are fully cooked so you could eat them right out of the fridge. We’ve listed the ideal food-safe temperature recommendation on your label. We suggest using a kitchen thermometer to make sure your food is ready to enjoy.

All our foods except the beef & mushroom burgers are fully cooked so you could eat them right out of the fridge. To heat your foods, at most, you’ll need an oven, a saucepan or an oven-safe dish or a microwave if that’s your preference. We’re trying to make life easier. Wearing a chef’s hat is really up to you and more of a fashion choice once your delivery arrives.

Your food comes with a label indicating the date it was produced i.e. 05/10 for May 10th (that’s RFRKs 16th birthday, btw!)

For best quality, we recommend you consume your Real Food Kitchen-made items within 6 months from the date of production. Frozen foods remain safe to eat after 6 months in the freezer but they may not taste as delicious once thawed. 

Once you thaw your food, the label has additional information regarding how long you have to enjoy it.

The Real Food Kitchen is peanut, tree nut, sesame and shellfish-free! If those are your only allergies, enjoy any one of our ready-made foods!

If you have other serious allergies, please refer to the online ingredient list on our product pages and listed on each label when your food arrives.

With the exception of peanuts, tree nuts, sesame & shellfish, we make our food in a facility that contains other major allergens like eggs, milk, gluten & more. We follow strict HACCP-aligned protocols to reduce the risk of cross-contamination and to keep our food safe. Please note, product information may change so always refer to your package label for accurate ingredient & nutritional information.

If you ever have any questions about our ingredient lists or how we can accommodate your allergies or dietary restrictions, please reach out at hello@realfoodkitchen.ca and we'd be happy to help! 

Our nutritional information and ingredient lists can be found online and on the package of every dish we make - we’re proud of what we put in our food, and even prouder of what we leave out!

Serving sizes vary depending on the item. Click on any recipe and the serving sizes are listed just beneath the price!

Please refer to the label on each product. These labels will list how long you have to consume the food after thawing. These labels can also be found on the product page of each recipe.

Though we serve halal beef and chicken to our child cares, we do not yet have halal certified beef and chicken recipes as part of this program. If there are any other ingredients that are not to be eaten, please review the ingredient list on each product page. 

We really want to hear from you! Please send questions, concerns and any feedback on what else you’d like to see to hello@realfoodkitchen.ca or call us at 416-410-5437 ext 8.

After your first order, we’ll reach out to you using the email address you’ve provided - we want to learn about your experience and make any changes to improve!

If you love us and want to spread the word, tag us on social media! (Facebook, Instagram, Twitter) #RFRKeveryday

Contact us right away and we’ll fix it! Email hello@realfoodkitchen.com or call us at 416-410-5437 ext. 8

If you need to cancel your order for some reason, email hello@realfoodkitchen.ca and please include your order number in the subject line.

Orders must be cancelled before 1PM prior to the day of your delivery.

If you’re unhappy, please email hello@realfoodkitchen.ca or call us at 416-410-5437 ext. 8 and we’ll do our best to make things right!