For customers who live in Toronto, Oakville, Mississauga, Brampton, Vaughan, Richmond Hill, Markham & Pickering, your orders will be delivered 2 business days after you've placed your order and will arrive between 9am & 5pm.
For Penguin Pick Up in Hamilton, deliveries will be held for 7 days so you can pick up at a time that's convenient for you.
For the regions below, we deliver once a week and order cut-off is 2 business days before each region's delivery day.
Due to COVID, we are not yet able to start a return and reuse program for our delivery bags.
Our delivery bags are recyclable in Toronto, Peel, Halton, Hamilton but not in Durham. If you'd prefer to not recycle, you are welcome to keep that bag and reuse for grocery shopping or picnics in the future!
Our deli containers are reusable and recyclable. Please help them find their way to your blue bin when you’re done with them!
Vacuum sealed bags can be recycled, just give them a good rinse and they are ready for your blue bin.
We use dry ice to ensure that your food is kept completely frozen from the moment it is packed until it arrives to your home.
Your delivery bag will have a warning label about the dry ice on the outside to remind anyone in your household who may pick up the order. The dry ice will be kept in a plastic wrapper within a bubble wrap packet.
After you unpack your order, you can leave the dry ice in your freezer, or sink to sublimate.
Please make sure to keep the dry out the reach of children.
We deliver to 1 PenguinPickUp location in Hamilton located at 653 Upper James St, Hamilton ON, L9C 5R8
This location is equipped with a freezer to keep your food frozen until you are able to pick it up. They will hold your order for you for 7 days after delivery. Pick up hours are: Mon-Fri: 8:30AM-9PM Sat: 10AM-6PM Sun: 10AM-6PM and for assistance with your order please call (289) 244-9046
To pick up your order, you must bring government-issued identification eg. driver's license or health card. We also recommend having your PenguinPickUp notification email handy for faster service.
The person picking up the order must have their name on the order. If someone else will be picking up your order on your behalf, you must use that person's name when placing your order. If you have already placed your order, email email@example.com with the full name of the person who will be picking up your order for you.
Absolutely! However, for your first pick up PenguinPickUp requires you to pick up the package yourself and present government ID. After your initial pick up, you can have someone pick up on your behalf. Please forward them your notification email, with the subject line “Your PenguinPickUp Order is Ready for You” and provide them with your Pick Up Code.
You can also email firstname.lastname@example.org with the full name of the person who will pick up your order and we will make sure PenguinPickUp knows to expect them.
Not yet! At this point, your Real Food Kitchen ready-made food order is a one-time purchase. If you love what you get you can always create an account and check your order history before shopping again.
Also, look for the chef icon in the bottom left of your screen. Clicking that will explain our Real Rewards program and show you other ways you can earn credit towards free food. You can earn Real Rewards points with every purchase and we are now offering a referral program where you can send friends $25 off their first order, and if they make and order you'll earn $25 worth of Real Food Rewards!
We love that you want to share the Real Food love!
We have a Real Rewards program that offers incentives for referring to new people. You can offer $25 to your friends on their first order and you'' earn $25 worth of Real Food Reward points. That can add up to a lot of free food! This page at Realfoodkitchen.ca/friends has some quick details on how to get started.
Yes! You shouldn’t be left wondering if tomorrow’s dinner is taken care of. You’ll get a confirmation email right away that includes an itemized list of what you ordered and how much it cost. If you do not get an email right away, make sure to check your Spam or Junk folders.
Nope, but you can! Having an account makes it easier to come back and get our food again in the future and to earn Real Food Rewards! We’re happy to help today and you can come back later if your kids won’t stop asking for more marinara beef meatballs!
No, we took care of all the shopping, cleaning, prepping & cooking for you! We will be sending you ready-made recipes you only need to heat and serve. The instructions are on the package’s label and on our website.
There are heating instructions on each package. What’s listed on the label is intended for the best and tastiest results but you can modify how it’s heated if you prefer. Do ensure that your food reaches the internal temperature listed on your package.
To heat your foods, at most, you’ll need an oven, a saucepan or an oven-safe dish or a microwave if that’s your preference. We’re trying to make life easier. Wearing a chef’s hat is really up to you and more of a fashion choice once your delivery arrives.
Your food comes with a label indicating the date it was produced i.e. 0510/21 for May 10th (that’s RFRKs 18th birthday, btw!)
For best quality, we recommend you consume your Real Food Kitchen-made items within 6 months from the date of production. Frozen foods remain safe to eat after 6 months in the freezer but they may not taste as delicious once thawed.
Once you thaw your food, the label has additional information regarding how long you have to enjoy it. For most items, we recommend that you consume within 48 hours after thawing (or long if listed on your package)!
The Real Food Kitchen is peanut, tree nut, sesame and shellfish-free! If those are your only allergies, enjoy any one of our ready-made foods!
If you have other serious allergies, please refer to the online ingredient list on our product pagesand listed on each label when your food arrives.
With the exception of peanuts, tree nuts, sesame & shellfish, we make our food in a facility that contains other major allergens like eggs, milk, gluten & more. We follow strict HACCP-aligned protocols to reduce the risk of cross-contamination and to keep our food safe.
Please note, product information may change so always refer to your package label for accurate ingredient & nutritional information.
If you ever have any questions about our ingredient lists or how we can accommodate your allergies or dietary restrictions, please reach out at email@example.com and we'd be happy to help!
Though we serve halal beef and chicken to our child cares, we do not yet have halal certified beef and chicken recipes as part of this program. If there are any other ingredients that are not to be eaten, please review the ingredient list on each product page.